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public:faq [2018/10/09 12:27] admin |
public:faq [2021/01/18 08:39] admin |
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A: Contact < | A: Contact < | ||
- | The {{ :public: | + | The [[ https://utilities.govroam.uk/ |
Once we have properly completed forms then we'll sort out the appropriate payments, shared secrets for RADIUS servers, access to the CAT, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. | Once we have properly completed forms then we'll sort out the appropriate payments, shared secrets for RADIUS servers, access to the CAT, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. | ||
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A: Contact < | A: Contact < | ||
- | The {{ :public: | + | The [[ https://utilities.govroam.uk/ |
< | < | ||
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</ | </ | ||
- | scan it to a PDF and send it to < | + | scan it to a PDF and upload |
Submit the form back to us, and then we'll sort out the shared secrets for RADIUS servers, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. | Submit the form back to us, and then we'll sort out the shared secrets for RADIUS servers, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. | ||
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A: There are three things to do: | A: There are three things to do: | ||
- | - Take your existing | + | 1. If you've already got eduroam then take your existing configuration, |
- | - Download the {{ : | + | |
- | - Have your Director of IT (or someone suitably senior) write a brief letter of authorisation along the lines of | + | 2. Have your Director of IT (or someone suitably senior) write a brief letter of authorisation, on corporate headed paper, |
< | < | ||
"Dear Sir/Madam, | "Dear Sir/Madam, | ||
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Re: Govroam | Re: Govroam | ||
- | Please accept this letter as authority of behalf of <insert institution here> for the provision of the Govroam service over our network infrastructure as a Visited Only site. | + | Please accept this letter as authority of behalf of <insert institution/ |
Your faithfully, | Your faithfully, | ||
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</ | </ | ||
- | scan it to a PDF and send it to < | + | scan it to a PDF and upload |
+ | |||
+ | 3. Visit the [[ https:// | ||
Then we'll send you the details (shared secrets and addresses) for our NRPS for you to configure in your RADIUS servers. We'll include a test account so that you can confirm that outgoing authentication requests work and we have a web page through which you can test incoming authentication requests. We'll sign you up to a technical mailing list and give you access to our Wiki of relevant information. | Then we'll send you the details (shared secrets and addresses) for our NRPS for you to configure in your RADIUS servers. We'll include a test account so that you can confirm that outgoing authentication requests work and we have a web page through which you can test incoming authentication requests. We'll sign you up to a technical mailing list and give you access to our Wiki of relevant information. | ||
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This documentation is related: | This documentation is related: | ||
- | {{ : | + | {{ : |
====Technical==== | ====Technical==== | ||
===Q: What's the relationship between Govroam and eduroam? Do I need one to have the other or do I have to have both?=== | ===Q: What's the relationship between Govroam and eduroam? Do I need one to have the other or do I have to have both?=== | ||
- | A: They' | + | A: They' |
Thus it's possible to have neither, either or both. | Thus it's possible to have neither, either or both. | ||
- | If you already run eduroam (i.e. a University) then adding Govroam is easy (and free). Essentially you need to duplicate your wireless and RADIUS configurations and request the shared secret details from JISC. | + | If you already run eduroam |
+ | |||
+ | It's not possible for people with eduroam accounts to authenticate using Govroam, or vice versa. We encourage sites with eduroam to run Govroam Visited Only and Govroam sites to to eduroam Visited Only, for maximum coverage. | ||
===Q: Which should I have?=== | ===Q: Which should I have?=== | ||
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A: Following on from the above question: between zero and a lot. If you have a spare piece of hardware, or can create a VM at no cost then installing a linux variant and FreeRADIUS would cost nothing. As would adding the ORPS capability to an existing RADIUS configuration. If you have to buy hardware then £500-1000 should cover the cost of a suitable Dell server. If you want to purchase RADIUS software such as Clearpass then you'll have to talk to a reseller as the licences can be complex. Even a reasonably sized hospital ought to be able have something for under £5,000 though. The final costs with depend on a number of factors which are site specific. | A: Following on from the above question: between zero and a lot. If you have a spare piece of hardware, or can create a VM at no cost then installing a linux variant and FreeRADIUS would cost nothing. As would adding the ORPS capability to an existing RADIUS configuration. If you have to buy hardware then £500-1000 should cover the cost of a suitable Dell server. If you want to purchase RADIUS software such as Clearpass then you'll have to talk to a reseller as the licences can be complex. Even a reasonably sized hospital ought to be able have something for under £5,000 though. The final costs with depend on a number of factors which are site specific. | ||
- | ==Q: What do I do with users once they' | + | ===Q: What do I do with users once they' |
A: You can make this as simple or as complex as you wish. There is a minimum service level associated with govroam but it's not particularly restrictive. At the simplest level govroam Visitors to your site need a network segment separate from other users, a basic set of open ports (such as web and VPN) and some bandwidth. | A: You can make this as simple or as complex as you wish. There is a minimum service level associated with govroam but it's not particularly restrictive. At the simplest level govroam Visitors to your site need a network segment separate from other users, a basic set of open ports (such as web and VPN) and some bandwidth. | ||
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- The site is provided with a login to Jisc's App site so that they can populate Govroam locations on a map. | - The site is provided with a login to Jisc's App site so that they can populate Govroam locations on a map. | ||
- | This {{ : | + | This {{ : |
+ | |||
+ | ===Q: How do I unpack the file sent?=== | ||
+ | |||
+ | A: Follow these instructions: | ||
+ |