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public:faq [2018/10/09 12:26] admin |
public:faq [2019/08/20 12:55] admin [Technical] |
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A: Contact < | A: Contact < | ||
- | The {{ : | + | The {{ : |
- | Submit the form back to us, and then we'll sort out the appropriate payments, shared secrets for RADIUS servers, access to the CAT, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. | + | Once we have properly completed forms then we'll sort out the appropriate payments, shared secrets for RADIUS servers, access to the CAT, the Govroam App, subscribe you to the support mailing lists and add your support details to our Support Matrix. |
===Q: We're a public sector organisation and would like to join Govroam as a Visited Only site, what are the next steps?=== | ===Q: We're a public sector organisation and would like to join Govroam as a Visited Only site, what are the next steps?=== | ||
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A: Contact < | A: Contact < | ||
- | The {{ :public:170921_gov012_govroam_visited_only_form_v2.0.docx |Visited Only Boarding form}} needs filling out completely. It asks for contact information, | + | The {{ :public:20180820_visited_boarding_v3.0_gov012.docx |Visited Only Boarding form}} needs filling out completely. It asks for contact information, |
< | < | ||
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- Take your existing eduroam configuration, | - Take your existing eduroam configuration, | ||
- | - Download the {{ :public:170921_gov012_govroam_visited_only_form_v2.0.docx |Visited Only Boarding form}}, fill it out and send it back to < | + | - Download the {{ :public:20180820_visited_boarding_v3.0_gov012.docx |Visited Only Boarding form}}, fill it out and send it back to < |
- | - Have your Director of IT (or someone suitably senior) write a brief letter of authorisation along the lines of | + | - Have your Director of IT (or someone suitably senior) write a brief letter of authorisation, on corporate headed paper, |
< | < | ||
"Dear Sir/Madam, | "Dear Sir/Madam, | ||
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===Q: What's the relationship between Govroam and eduroam? Do I need one to have the other or do I have to have both?=== | ===Q: What's the relationship between Govroam and eduroam? Do I need one to have the other or do I have to have both?=== | ||
- | A: They' | + | A: They' |
Thus it's possible to have neither, either or both. | Thus it's possible to have neither, either or both. | ||
- | If you already run eduroam (i.e. a University) then adding Govroam is easy (and free). Essentially you need to duplicate your wireless and RADIUS configurations and request the shared secret details from JISC. | + | If you already run eduroam (i.e. a University) then adding Govroam is easy (and free). Essentially you need to duplicate your wireless and RADIUS configurations and request the shared secret details from JISC. This may require separate infrastructure (normally different RADIUS server VMs) or could be done on shared systems. |
+ | |||
+ | It's not possible for people with eduroam accounts to authenticate using Govroam, or vice versa. We encourage sites with eduroam to run Govroam Visited Only and Govroam sites to to eduroam Visited Only, for maximum coverage. | ||
===Q: Which should I have?=== | ===Q: Which should I have?=== |